Effective date: 2026-08-28

Health & Social Care Services Ltd (“HASCS”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in a fair, lawful and transparent manner.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, apply for employment, use our services or otherwise interact with us.

Who We Are

Health & Social Care Services Ltd
3700 Parkway
The Solent Centre
Solent Business Park
Whiteley
PO15 7AW

Phone: 03300 020 773
Email: info@hascs.optweb.co.uk

Information We Collect

We may collect and process the following types of personal information:

• Name
• Email address
• Telephone number
• Home address
• Work address
• Information provided through enquiry, referral, recruitment or contact forms
• Information contained in emails and correspondence sent to us
• Telephone call recordings
• Information discussed during recorded telephone calls

We may also collect technical information when you use our website, including:

• IP address
• Browser type and version
• Device information
• Website usage data
• Date and time of access
• Referring website information

How We Collect Information

We collect information when you:

• Contact us by telephone, email or post
• Complete forms on our website
• Apply for employment with HASCS
• Enquire about our services
• Use our website
• Communicate with our staff
• Provide information during the delivery of our services

How We Use Your Information

We use personal information to:

• Respond to enquiries and requests
• Provide and manage our services
• Assess service suitability and care requirements
• Manage recruitment and employment processes
• Communicate with clients, families, staff and stakeholders
• Improve and develop our services
• Monitor and maintain the security of our systems
• Comply with legal and regulatory requirements
• Investigate incidents, complaints or concerns
• Protect the safety and wellbeing of clients, staff and others

Where appropriate, we may also use anonymised or aggregated information for service review, business planning and analysis.

Telephone Call Recording

Calls made to or received through HASCS business telephone numbers may be recorded.

We record calls for the following purposes:

• Quality assurance and service improvement
• Staff training and development
• Monitoring compliance with company policies and procedures
• Investigating complaints, concerns, incidents and disputes
• Protecting the safety and security of our staff, clients and services
• Maintaining accurate records of information provided during telephone conversations

Call recordings are only accessible to authorised personnel with a legitimate business need.

Recordings will be retained only for as long as necessary to fulfil the purposes for which they were collected, or as required by law or regulatory obligations.

Where call recording is in operation, callers may be notified before the recording begins.

Lawful Basis for Processing

We process personal information under one or more of the following lawful bases:

• Consent
• Performance of a contract
• Compliance with a legal obligation
• Protection of vital interests
• Legitimate interests pursued by HASCS
• Provision of health and social care services

Where special category data is processed, we do so in accordance with applicable UK data protection legislation.

Sharing Your Information

We may share personal information where necessary with:

• Employees and authorised contractors of HASCS
• Professional advisers
• IT and system providers
• Regulatory bodies
• Government agencies and law enforcement organisations where required by law
• Healthcare professionals and partner organisations involved in care delivery

We do not sell personal information to third parties.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, contractual and regulatory requirements.

Retention periods vary depending on the type of information and the purpose for which it was collected.

Website Cookies

Our website uses cookies and similar technologies to improve functionality, analyse website usage and enhance user experience.

Some cookies are essential for the operation of the website. Others will only be used with your consent.

You can manage your cookie preferences through our cookie banner or your browser settings.

Keeping Your Information Secure

HASCS takes appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure, alteration or destruction.

Whilst we take reasonable steps to secure personal information, no method of transmission over the internet can be guaranteed to be completely secure.

Your Rights

Under UK data protection legislation, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of information where applicable
• Request restriction of processing
• Object to certain types of processing
• Request transfer of your information where applicable
• Withdraw consent where consent is the basis for processing
• Lodge a complaint with the Information Commissioner’s Office (ICO)

Contact Us

If you have any questions about this Privacy Policy or how HASCS handles personal information, please contact:

Health & Social Care Services Ltd
3700 Parkway
The Solent Centre
Solent Business Park
Whiteley
PO15 7AW

Telephone: 03300 020 773
Email: info@hascs.optweb.co.uk

Changes to This Privacy Policy

HASCS may update this Privacy Policy from time to time. Any changes will be published on our website and will take effect from the date of publication.